Packaging & Shipping
1. Wordwide shipping (except some countries and APO/FPO address)
2. Some countries is not in the freeshipping area ,pls contact supplier for ship cost discount ,then the supplier will give you a discount on the ship cost and change the price for you .
3. We only ship to confirmed order address ,your order address must match your recipient address
4. Service transit time is provided by the carrier andexcludes weekends and holidays,transit times may vary ,particularly during the holiday season.
5. If you have not received your shipment within 30 days from payment ,pls contact us , we will track the shipment and get back to you as soon as possible with a reply . Our goal is customer satisfaction.
If you are satisfied with our products, please contact us immediately, our patient and
professional sales team will give you a professional and detailed answer within 24 hours.
Please feel free to contact us if you have any problem, we have our after-sale service team to help you solve any problems.
Payment and Refunds
1. We accept Escrow on Alibaba.
2. Alipay, Paypal, TT, Western Union are welcome here.
3. All the payment are accepted through security payment processor escrow.
4. Payment must be made within 3 days after placing order.
Returns and Refunds:
1. 12 months Manufacturer's warranty. Buy with confidence ! Accessories come with a 3-month warranty.
2. If you are not satisfied when you receive your item ,pls return it within 7 days for a replacement or money back. Please contact me before you return it.
3. Defective items must be reported and returned to us within the warranty period (and in the original packaging,if possible). you must tell us what the defect is and give us your order number.
1. Are you factory or trading company?
A: We are factory,and trading company belongs to our factory.
2. Can I visit your factory ?
A: Very welcome!
3. Can I get samples?
A: We are honered to offer you sample.
4. How do your factory do regarding quality control?
A: Quality is 1st priority. We always attach great importance to quality controling from raw material to shipping. We have professional QC team to examine our products.
5. Can you add my logo on the product ?
A: Yes, custom logo are welcome.
6. Do your factory Supports OEM & ODM?
A: Yes, welcome!