Q1:Are your a trading company or manufacturer?
A1:we are verified gold supplier,manufacturer on alibaba platform.

Q2:How long time have you do this business?
A2:we have 19 years experience in this area.

Q3:How long is your delivery time?
A3:Generally it is bout 7days.depends on the way we discuss.

Q4:How can i make sure what you produce is that i exactly want ?
A4:Firstly,we will talk about details ,we know what question is important to know what you want.we also are willing to use our experience to realize your design or what you just want in your mind.
Secondly,we will make samples for you.after you get the sample,you check,confirm ,then we produce according to the sample.
Thirdly,we have strict produce system ,to ensure the quality.

Q5:From you get my enquiry on,how long time can i get the goods?
A5:this will depends on what your custom item exactly is.but our work efficiency will satisfy you.

Q6:What information do you need to quote for me ?
A6:Size,material,structure,printing,Surface treatment,quantity,better with artwork file.if artwork format is AI file,that would be better.

Q7:I don't have any idea of the product design, could you do that for me ?
A7:Yes, we could design for you.

Q8:Could I get sample before I decide to place an order ?
A8:Yes, for some product ,sample is necessary,if you have not confirmed the proofing ,we won’t produce.

Q9:Do you require any deposit before mass production ?
A9:Yes, 30%to50% deposit, balance would be paid before shipment.

Q10:If I found some quality problem after I received the goods, could you arrange the replacement for me right away ?
A10:If the quality problem caused by us, we will arrange replacement right away.that happened in our history,which proves we are honest and trustworthy manufacturer.i think our old customers all agree with this.even not caused by us ,we are willing to help you out properly.