FAQ
Q): Are you a trading company or manufacturer ?
A: We are factory.
Q): Is it all right to make customer’s own brand name?
A: Sure, we can be your OEM manufacturer with your authorization of brand.
Q): Do you provide samples ? Is it free or extra ?
A: Yes, we could offer the sample for free charge but do not pay the cost of freight.
Q): How long is your delivery time?
A: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Q: What is your terms of payment ?
A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment.
Q): Why do I need to use an underlay for laminate flooring?
A: Protect your laminate flooring from moisture when fitting over a cement sub-floor
Provide your floor with extra thermal insulation and improve warmth
Absorb noises when walking on the floor
Our Services
Pre-sale
We will confirm with you all detailed info and give you quotation. Samples could be provided upon request.
24 hours hot line is available.
On-sale
We will keep you posted about your order production and can send you production photos if needed.
After-sale
We will track your order until you receive your goods. Customer satisfaction survey is conducted regularly as your feedback is very important for our improvement.