Q: Can we order sample before the mass production?
A: Yes. We will arrange the sample order and shipment to your country directly.
Q: How do I know when you ship out our products?
A: All the shipment information and the tracking number will be updated to customer after they are shipped out.
Q: How long is warranty for items?
A: Normally it is 1 year warranty.
Q: Could I print our own LOGO for items and packing?
A: Yes. Customized and print your own logo, normally the Minimum Order Quantity is 1000pcs,
for below quantity 1000pcs, please contact with the sale representative and discuss the details.
Q: How do I know the samples we receive will be same with the mass products?
A: We will keep extra same samples which was shipped to customers, the mass production quality control will be applied according to customers’ last confirm sample.
Q: How to place the order?
A: Please confirm the items model and quantity you want to order and confirm you do need shipment service with the sale representative. We will send you the formal Proforma Invoice(PI) for your confirmation. Customer will be suggest to send us the Purchase Order(PO) for last confirmation. We will arrange the production after we receive 30% deposit, 70% balance before shipment.
Sale representative will assist to arrange the export document.
Q: How Can I send inquiry ?
A: You can directly send your information to our emails or contact us by phone, or chat line with us online.
Q: How Can I send the payment?
A:1) We can make the contract online and complete the payment online via Alibaba.
2) For mass products order payment,please send to our company account.